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Frequently Asked Questions

Here you will find the answers to the most frequently asked questions.

We designed this page to help you quickly access the information you need for the use of our SmellTest.

Your feedback and questions are at the heart of the continuous improvement of our website. If you cannot find the answer you are looking for, please do not hesitate to contact us so that we can assist you.

Use the contact form to report the problem.

Clean the TestBox or use the contact form to report the problem.

Clean the discettes or order replacement discettes.

Only use 8 perfect discettes for testing and order replacement discettes.

Only use 8 perfect discettes for testing and order replacement discettes.

Only use 8 perfect discettes for testing and order replacement discettes.

Depending on the device you are using, you have several options:

Enter the web address in your browser as usual: www.smelldiscettes.com.

Scan the QR code on the lid of the TestBox or on a diskette with your internet-connected device as usual.

Click on the «Products» tab on the website and then scroll down a little.

Click on the «Products » tab on the website and then scroll down to the map. Click on your country on the map to find your distributor.

Alternatively, you can use the contact form.

Click on the «SmellTest» tab on the website and fill in the three fields for your login to send it:

  • Top field – your first and last name
  • Middle field – your hospital/practice
  • Bottom field – the 8-digit serial number of your TestBox, which can be found on the label on the back of the TestBox (example: SNO07Kb3) or scan the QR code next to the Swiss cross on the label.

After opening the « SmellTest » click on the button at the top to learn how to use the application.

On the « SmellTest » page, click on the middle button to start the test and on the newly opened page, fill in the four fields for patient data to start by clicking on the button:

  • Select one of the three test options (left – right – both)
  • Fields at the top – first name and surname
  • Fields at the bottom – date of birth and test date

Click on the button at the very bottom of the «SmellTest» to close the test.

After confirming that you have finished the test, click on the button with the PDF symbol.

Depending on your device settings, you can then print, send and/or save the PDF.

After confirming that you have completed the test and saved the result as a PDF, click on the button to restart a test by pressing one of the two buttons:

  • "Same patient"
  • "New patient"